At Alban Shipping, we pride ourselves on delivering the highest standard of service to our customers. Below is a selection of feedback we have received from our customers over the years highlighting our dedication to excellence in all that we do.
"Dear Alban team,
Just a quick note of thanks for the great service and performance with our items. The advice, support and of course execution were tremendous. The items arrived truly expertly and efficiently packed and could not have been better cared for. This was my first experience with Bonham's, London and hence with you and I could not be more appreciative. Looking forward to many more!"
Anatol Feygin Houston, TX
"Wow I am very impressed by your service...my canteen arrived yesterday in less than 24 hrs! The packaging was amazing and not a scratch on the canteen, thank you for all your prompt follow up of my concerns before during and after the process. As you know it was not the dollar value of my canteen but the sentimental value."
"Yesterday the package arrived to us. It worked very well. We would like to give you a big praise for the packaging and the problem-free implementation. We will continue to work with you in the future."
"I wanted you to know that we received our FEDEX shipment on Tuesday of this week of the two pieces of antique majolica pottery.
Yesterday, Linda was able to see the items and the crate they arrived in. She wanted you to know that she was very pleased to see what a good job was done on the packing of these fragile items. Of course it was professional...what we expected...but she felt you should know that the packing was impressive. We have been importing for over 35 years and can always tell when care is taken with our antiques. Thanks to you and your team for a job well done."
“The team at Alban Shipping worked with great dedication and professionalism. John, the Team Supervisor, is a credit to the company as he was full of helpful suggestions and definitely had a grip on the particulars of the task at hand. The team reconfirmed details on a regular basis, which contributed to a thorough approach. It was a mammoth move and they were patient and polite over two very intensive weeks. We appreciated their effort and the good-humour they retained throughout. In conclusion, we feel they worked carefully, systematically and sensibly. “
"Many thanks for organising the collection and delivery of my items. It's nice these days to have items arrive when promised by a very courteous driver. Everyone I have been in contact with has been extremely helpful."
"You were all so helpful at Alban I can not thank you enough for your support. The packages arrived safely. The packaging was professional and my beautiful new bullseye lamp is in perfect condition."
Ann de Alavarez Comners
"I just wanted to let you know that Lot #46 arrived safely thanks to a great packing job by Alban Shipping"
"The only way to describe the shipment was extremely professional."
"I would like to confirm that the crate has arrived in Cape Town safley and in time for the opening this evening. Thank you so much for all your help in this regard."
Lisle, Michael Stevenson
"Thank you very much for delivering this work yesterday - another Alban work of art."
"Thank you for dispatching so quickly and packaging so well."
"Our painting arrived safely today - thank you for your prompt 1st class service once again."
"Many thanks for your expert packaging and superb service as usual. I look forward to doing lots more business with you this year."
Jeremy, The Old Corkscrew
"The pieces arrived today in excellent condition thanks to your wonderful packaging."
Di Egidio Pascal
"The bench has been delivered in good shape. Thank you!"
"I would like to thank you for shipping the other things which arrived perfectly on Tuesday. I'm very grateful indeed."
"The model arrived today. It was nicely packed and arrived in good condition. Thanks for a good job."
"Thank you, the package was found beautifully wrapped. You are the best."
"Just a note to thank you and your packer for the excellent job in shipping the large Pillischer microscope and its glass case and slide case to me in America. Everything was done perfectly and all arrived without any new problems. It appeared that your packer used the suggestions I'd emailed you and I was most impressed with the care and expertise in packing of these difficult items. I'd certainly seen your advertisements in antique periodicals many times, and I do import regularly from UK, but I think this was the first occasion that I've dealt with you. I also felt your price was quite reasonable and look forward to using your services again in the future."
"The packing for my antique signed and framed photograph was superior quality and unlike any service I have received from shipping services in US. I appreciated all aspects of your customer service, from the execution of the pickup in Cheshire at Bonhams, to the communication of when it would be sent out to Fedex and especially the Fortress like packing materials and boxing for my Old Tom Morris item. I wouldn't think of discarding this box given its quality of construction and materials inside to protect my item."
Laurence D Alpert
"I am happy to report the package arrived safe and sound today. That was one heck of a packing job. I have never received chargers crated so securely before. One of our employees is recycling the crate. "